Shenzhen Weizi Medical Co., Ltd.

Company services: all-round care from pre-sales to after-sales

In today's highly competitive market environment, high-quality customer service has become one of the key factors for enterprises to stand out. The success of an enterprise lies not only in the quality of its products or services, but also in the comprehensiveness and professionalism of its pre-sales and after-sales services. This article will explore how the company can win the trust and loyalty of customers through excellent service from the two perspectives of pre-sales service and after-sales service.

 

Pre-sales service: Building a bridge of trust
 

Pre-sales service is the first step for an enterprise to establish contact with customers, and it is also an important link in shaping the corporate image. Excellent pre-sales service can not only provide customers with accurate and detailed product information, but also help customers make the most suitable choice according to their own needs. choose.

1. Professional consulting: Enterprises should provide customers with professional consulting services and answer all customers' questions about products. This requires sales staff to have rich product knowledge and industry background and be able to provide customized solutions according to the specific needs of customers.
 

2. Transparent quotation: When providing products or services, companies should ensure the transparency of quotations and avoid any form of hidden charges. Clear quotations and detailed fee descriptions can enhance customer trust and reduce price opacity. disputes arising from.
 

3. Timely response: During the pre-sales consultation stage, the company should ensure that it can quickly respond to customer requests and questions. Whether through online chat, phone or email, timely response can make customers feel the attention and efficiency of the company.

 

After-sales service: the cornerstone of consolidating loyalty
 

After-sales service is the link between enterprises and customers to establish long-term relationships, and it is also an important window for enterprises to show their sense of responsibility and reputation. High-quality after-sales service can solve the problems encountered by customers in the process of using products or services, and enhance customer satisfaction and loyalty.

1. Quick response: When customers encounter problems or need repairs, enterprises should be able to respond quickly and provide solutions. This includes setting up a dedicated after-sales service hotline, providing online customer service support, and establishing a quick response mechanism.
 

2. Professional maintenance: For products that need to be repaired, the company should provide professional maintenance services. This requires the company to have a professional maintenance team and advanced maintenance equipment to ensure that the products return to normal use in the shortest possible time.
 

3. Return and exchange policy: Enterprises should formulate clear return and exchange policies to ensure that customers enjoy reasonable rights and interests after purchasing products. This includes unconditional returns and exchanges for product quality issues, conditional returns and exchanges for non-quality issues, etc.
 

4. Continuous care: After-sales service should not be limited to problem solving, but should also include continuous care for customers. Enterprises can understand customer experience and changes in needs through regular return visits, customer satisfaction surveys, etc., so as to continuously optimize products and services.

Epilogue
 

Pre-sales service and after-sales service are two important aspects of corporate customer service. Together, they constitute the bridge of trust and the cornerstone of loyalty between the enterprise and customers. An excellent enterprise must not only pursue excellence in product quality, but also improve customer service. Be meticulous, professional and efficient. Only in this way can we stand out in the fierce market competition and win the trust and loyalty of customers.

Weizi Medical has been focusing on ion medicine research for 13 years, utilizing reduced ions to address issues related to the cardiovascular and cerebrovascular system, nervous system, and respiratory system.

In 2011, the research and development team was established to explore and study ion medicine.

In 2013, in vitro cellular experiments began.

In 2014, animal experiments and human studies were initiated, and at the same time, an animal hospital was opened. 

In 2018, with the completion of over 100,000 animal experiments, clinical trials commenced, marking the entry into the clinical phase.

In 2021, Shenzhen Microion Medical Co., Ltd. was established.

In 2022, Kanggeng No.1 and the Intelligent Microion Therapy System passed technical evaluations and completed pilot-scale testing.

To date, products such as the Weizi Cabin and the Hydrogen-Oxygen Anion Machine have been launched onto the market. These products have obtained certifications from CMA, CE, FCC, UKCA, ICES, and other standards.

Company Team Introduction

I. Research and Development Team

Our Research and Development (R&D) team is the core driving force behind our company's innovation and technology. It brings together elites from diverse professional backgrounds, including senior engineers, software developers, product designers, and industry experts. Leveraging their profound professional knowledge and extensive practical experience, they are dedicated to developing cutting-edge technology products and solutions. Team members collaborate closely, constantly breaking through technical barriers to ensure that our products and services remain at the forefront of the industry. Through continuous R&D investment and rigorous quality control, the R&D team has won numerous technical patents and innovation awards for the company, laying a solid foundation for its long-term development.

（R&D Team）

II. Production Department

The Production Department is the crucial link in transforming products from design to market. It boasts a well-trained and skilled production team equipped with advanced production equipment and automated production lines, ensuring efficient and precise completion of production tasks. We prioritize the optimization and management of production processes, implementing a strict quality control system. From raw material procurement to finished product delivery, every step undergoes rigorous inspection to guarantee the stability and reliability of product quality. The Production Department also actively responds to market demands, flexibly adjusting production plans to ensure rapid response to customer orders and meet the diverse needs of the market.

（Head of Production Department）

III. Finance Department

The Finance Department is the core department for the company's financial management, responsible for fund operations, cost control, financial planning, and risk management. The team consists of experienced Certified Public Accountants (CPAs), financial analysts, and financial planners who utilize professional financial knowledge and tools to provide precise financial data analysis and decision support for the company. By establishing a comprehensive financial management system and internal control system, the Finance Department effectively monitors fund flows, optimizes capital structure, and ensures the company's financial health and stability, providing a solid financial guarantee for its strategic development.

（Director of Finance Department）

IV. International Market Department

The International Market Department serves as the pioneer force for the company's expansion into overseas markets, focusing on global market research, product promotion, customer relationship maintenance, and international trade cooperation. Team members are proficient in multiple languages and possess rich experience in international market development and keen market insights. They continuously enhance the company's international brand influence and expand its overseas market presence through various means such as participating in international exhibitions, establishing overseas sales channels, and conducting cross-border e-commerce. The International Market Department also closely tracks international industry trends, promptly adjusting market strategies to ensure that the company's products and services accurately meet international market demands, achieving globalization strategic goals.

（Manager of the International Market Department）

V. Domestic Market Department

The Domestic Market Department is the key force for the company to deepen its presence in the local market, responsible for market research and analysis, brand promotion, channel development, and the formulation and execution of sales strategies. Team members have a deep understanding of domestic consumer needs and market trends. Through precise market positioning, creative marketing activities, and efficient customer service, they continuously enhance brand awareness and market share. The Domestic Market Department also actively establishes long-term and stable partnerships with cooperators, building diversified sales channels to ensure that the company's products can quickly reach target consumers, meet the diversified needs of the domestic market, and drive the company's business growth.

（Manager of Domestic Market Department）